Program Supervisor III 20-0779

Office of the Attorney General

DIVISION: Child Support – Austin Administrative Office 701

POSTING NUMBER: 20-0779

JOB TITLE: Program Supervisor III

WORKING TITLE: Office Supervisor

MONTHLY SALARY: $4,400.42-$5,218.00

LOCATION: 2512 South IH-35, Suite 200, Austin, TX 78704

GENERAL DESCRIPTION

Performs moderately complex child support program administration work. Supervises a Child Support Field Office under the direction of the Managing Attorney / Office Manager. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL JOB FUNCTIONS
Under the direction of the Office Manager, supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and participating in interviewing and hiring
Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers
Assists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities
Monitors field office performance and takes corrective actions to achieve assigned goals and objectives
Monitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing superior customer service
Assesses the validity of complaints against the IV-D program with impartiality
Reviews and maintains productions reports
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS
Education: Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory
Experience: Four years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory
Knowledge of child support policies, procedures and practices, management principles and practices
Skill in using a computer for work processing, spreadsheet and other software
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS
Education: graduation from an accredited four-year college or university
Experience: Child Support Program and management
Other Language: Ability to proficiently read, write, and speak Spanish

TO APPLY
Applications for employment with the Office of the Attorney General (OAG) can be easily submitted through the OAG’s Job Postings Page
(https://www.texasattorneygeneral.gov/careers/job-listings). The OAG also accepts applications submitted through www.WorkInTexas.com. Please note: A State of Texas application must be completed to be considered. Pursuant to the Texas Government Code, an applicant for any OAG position may be subject to a criminal background check. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

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Posted: June 26, 2020