Network Specialist III (21-0452)

Office of the Attorney General

DIVISION: Child Support – Information Technology 453
JOB TITLE: Network Specialist III WORKING TITLE: Network Specialist
POSTING DATE: June 9, 2021 DURATION: Until Filled
LOCATION: 5500 E. Oltorf, Austin, TX 78741

Performs complex (journey-level) network work for the Office of the Attorney General (OAG) Child Support (CS) Information Technology Division. Work involves the implementation, maintenance, and monitoring of local area networks, wide area networks, Internet and intranet systems, and network segments. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Monitors the status of the network to ensure that all devices are working properly; makes upgrades and repairs as needed.
Monitors the performance of backup, recovery, and archival of files stored on the network. Maintains the network’s physical and logical structures, including all network connections.
Maintains the operating system and security software utilized on the network, including the addition of new users to the network and the establishment of rights and privileges. Maintains the local area network or wide area network, Internet or intranet, cable and hub installations, and inventories.
Performs tuning and capacity planning activities to enhance the performance of the network resources. Interprets and solves problems when a user or an automated monitoring system alerts that a problem exists. Detects, anticipates, and mitigates network system vulnerabilities
Prepares training courses and provides user support and training in the use of available hardware, software, and utilities.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Education: Graduation from high school or equivalent.
Education: Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred plus four years’ experience. Education and experience may be substituted for one another.
Experience: Four years of full-time experience working in the following (or closely related) fields in computer science, management information systems, or a related field.
Knowledge of network facilities and data processing techniques, of computer hardware and software, of network operating system and security software, and of performance monitoring nd capacity management tools.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to recognize, analyze, and resolve network problems; to communicate effectively; and to supervise the work of others.
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%

Experience with state government systems.
Experience with the Texas Child Support Program.
Certification as a Project Management Professional (PMP)

Applications for employment with the Office of the Attorney General (OAG) can be easily submitted through the OAG’s Job Postings Page
( The OAG also accepts applications submitted through Please note: A State of Texas application must be completed to be considered. Pursuant to the Texas Government Code, an applicant for any OAG position may be subject to a criminal background check. Military Crosswalk information can be accessed at


Posted: June 09, 2021