Benefit Disbursements Supervisor

Teachers Retirement System of Texas

The Benefit Disbursements Supervisor performs advanced (senior-level) Benefit Services program administration and department operations oversight work.  Work involves supervising a team of annuity payroll Disbursement Specialists, participating in the overall administration of the Benefit Payments department, monitoring department quality assurance and training programs, and leading or participating on technical and special projects.  Works under limited supervision with considerable latitude for initiative and independent judgment.  Provides training, and assigns and monitors the work of others.  This position reports to the Manager of Benefit Disbursements.

Team Supervision

  • Assigns, supervises, and evaluates the work of payroll disbursement specialists; participates in and provides significant input to department management regarding hiring, monitoring, evaluating, motivating, and rewarding staff.
  • Monitors and documents performance of team members, providing consistent, regular, positive, and constructive feedback; completes and reviews with team members their annual performance evaluation; and provides advice and guidance regarding goal-setting, professional development, and growth potential.
  • Coordinates with management to develop job standards and individual, team, department, and division goals.
  • Monitors work flow and work processes and takes corrective actions as needed to ensure that all operations are covered and that productivity, customer service, and quality goals are met.
  • Develops reports and metrics to forecast workloads and proactively prepare for peak periods.
  • Ensures compliance with applicable federal, state, agency, and department policies, procedures, rules, and regulations.
  • Prepares and submits reports of department issues and concerns, and provides management with current information pertaining to department operations.

Program Administration

  • Participates in the overall planning, organization, and management of the Benefit Disbursements Department.
  • Serves as a subject matter expert to provide technical support and guidance to team members, assists with resolving difficult or escalated cases, and applies TRS laws and rules to provide members with equitable service.
  • Researches, analyzes, and/or processes highly complex requests for reporting issues, services, or information, including resolving problems and complaints; and coordinating responses with internal consultants, Legal Services, other TRS staff, TRS members and their representatives, school districts, and other relevant parties.
  • Assists in the development of procedures to improve existing processes and in the implementation of new processes.
  • Coordinates work activities with other teams and departments.

Quality Assurance and Training

  • Reviews production standards and recommends changes on an annual basis and as processes/systems evolve.
  • Monitors cross-training efforts to ensure coverage needs are met.
  • Performs root cause analysis to determine if issues are people, process, or system related.
  • Coordinates and reviews all quality assurance performed by the team to provide feedback and make recommendations for training.
  • Assesses team members’ training needs, and coordinates with the Benefit Payments Manager and Human Resources to provide or arrange for training.
  • Provides technical assistance to agency staff, reporting entities and other interested parties regarding reporting requirements, TRS laws, rules, policies and systems.

Technical and Special Projects

  • Leads or participates on special projects, task forces, and committees.
  • Actively participates on the TRS Enterprise Application Modernization (TEAM) Program Pension Line of Business Project or other projects under the TEAM Program.


  • Performs related work as assigned.


  • Bachelor’s degree from an accredited college or university.
  • High school diploma or equivalent and additional full-time experience in banking, accounting, claims processing, benefit processing, or related experience which includes interpreting, applying, and communicating complex laws, regulations, and policies may substitute for the required education on an equivalent year-for-year basis.


  • Five (5) years of full-time, progressively responsible experience in payroll, accounting, financial analysis, or related experience requiring compilation, reconciliation, and/or analysis of detailed financial information.
  • Two (2) years of experience coordinating, leading, or supervising the work of others.
  • Experience may be concurrent.

Registration, Certification, or Licensure:

  • None.

Preferred Qualifications

  • Bachelor’s degree from an accredited college or university.
  • Three (3) years of progressive experience in TRS Benefit Services.
  • Experience reviewing government, legal, or financial documents.
  • Experience processing retirement benefits claims

Apply at:


Posted: January 05, 2018