Manager II-III (20-0456) Dallas

Office of the Attorney General of Texas

GENERAL DESCRIPTION
Performs complex management work activities of a child support field office / regional customer service center, under the supervision of the Managing Attorney / Regional Administrator. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans

ESSENTIAL JOB FUNCTIONS
Plans, organizes, directs and monitors office performance and takes corrective actions to achieve assigned goals and objectives
Supervises all office personnel, including hiring, evaluating, counseling and training
Monitors the office budget
Monitors and ensures compliance with federal and state regulations, policies, procedures and standards while providing excellent customer service
Responds to inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers
Assesses the validity of complaints against the IV-D program with impartiality
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS
Manager II
Education: Graduation from high school or equivalent
Education: Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, supervisory, customer service
Experience: Seven years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory
Knowledge of management principles and practices
Skill in using a computer with word processing, spreadsheets and other software
Skill in negotiating, interviewing and mediating
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%

Manager III
All of the Above qualifications PLUS
Experience: One additional year of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory

PREFERRED QUALIFICATIONS
Experience: Texas Child Support Program, management, call center management (ESCS Manager only)
Other Language: Ability to proficiently read, write, and speak Spanish

TO APPLY
All applications for employment with the Office of the Attorney General must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas (WIT) must be completed to be considered. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. WIT JOB MATCH:
Occupational Category: Management; Occupation: Managers, All Other; Industry: Public Administration. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf.

Posted: January 13, 2020