Training and Development Spec5 (534714)
Health & Human Services Commission
| The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Training and Emergency Management Specialist V position within the Access and Eligibility Services (AES), 2-1-1 Texas Information and Referral Network (2-1-1 TIRN). AES is driven by its mission to connect Texans to people, services and supports by helping individuals and families in need of food, medical care, cash assistance and other social services. 2-1-1 TIRN connects Texans to services by providing information and referral to community and governmental resources online at 211texas.org and by phone 24 hours a day, seven days a week. The ideal candidate will thrive in an environment that emphasizes: a passion for service, innovation through new ideas, customer-first thinking, consistent and reliable service provision, embracing our differences as a source of strength, accomplishing more through partnership, and learning for continuous improvement. The Training and Emergency Management Specialist V works under the supervision of the 2-1-1 TIRN Manager in coordination with the Program Design and Operations team lead with considerable latitude for initiative and independent judgment. The Training and Emergency Management Specialist V works with 2-1-1 TIRN staff, contracted Area Information Center (AICs), and other stakeholders to evaluate contract compliance and identify training needs. | |||
| Essential Job Functions: Essential Job Function (EJF) 1: Identifies and prioritizes 2-1-1 TIRN training and emergency management needs. Works collaboratively to identify innovative and effective solutions for customers and staff. Develops and maintains a 2-1-1 TIRN training and emergency management strategy. Works with team to assure implementation and attainment of program goals and objectives. Evaluates training and emergency management effectiveness. Identifies issues related to changes implemented in the program and develops recommendations for continuous improvement. (30%) EJF2: Designs and develops materials for a variety of training delivery methods including webinars, web-based or instructor-led, and standalone resource materials. Maintains program data and tools to train staff and AICs. Guides staff training activities for contract staff. Collaborates with subject matter experts’ knowledge in the development and ongoing maintenance of guides, handbooks, process flows, and field tools. Creates and works with other AES and HHS program areas to ensure 2-1-1 TIRN training remains relevant and addresses strategic goals for the division as a whole. Ensures training and other projects comply with applicable regulations and Health and Human Services Commission (HHSC) standards. Represents the department by making presentations, collaborating with stakeholders, other areas of the department, other state agencies, and federal partners. Communicates effectively with subject matter experts and other stakeholders by establishing and maintaining relationships with all level of employees and internal/external stakeholders. Keeps abreast of current trends in the information and referral industry and necessary technology applications including SharePoint, Learning Management Systems, and Customer Relations Management Systems. (30%) EJF3: Coordinates disaster and emergency planning, response, and recovery efforts; executes disaster preparedness drills to verify contract compliance; maintains and enhances the Emergency Management Protocols for use by contractors; represents 2-1-1 at the State Operations Center; provides call volume and unmet needs reports; maintains state office disaster response protocol; and supports the development after action report responses. (15%) EJF4: Conducts research, analysis, project assessment, planning, development and implementation activities; identification of business needs; securing leadership approvals; interagency coordination; monitoring the progress and schedule of projects; and communicating with project stakeholders, management, and other relevant parties. (15%) EJF5: Performs other duties as assigned. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (10%) | |||
| Knowledge Skills Abilities: • Knowledge of training procedures and techniques, education principles, practices, and techniques, learning management and learning content management systems, group processes, group dynamics, interpersonal relations, and instructional design and curriculum development. • Knowledge of public administration and management techniques; statistical analysis processes; research techniques; and of program management processes and techniques. • Knowledge of Health and Human Services programs, functions, and systems. • Skill in reviewing, assessing, providing feedback on performance. • Skill in instructing others and facilitating workshops • Skill in serving as a liaison within internal and external stakeholders, contractors and division leadership. • Skill in listening skills and ability to identify logical inconsistencies • Skill in organization and follow up skills including the ability to handle competing priorities and meet all deadlines and commitments • Ability to formulate learning objectives, develop training objectives, evaluate the effectiveness of training, and to assess training needs. • Ability to make oral presentations and communicate effectively orally and in writing. • Ability to create, analyze, and evaluate information and translate it into easily understandable and concise documents and oral presentations • Ability to ensure business processes are documented completely and accurately • Ability to perform as part of a team by contributing to the formulation of short and long term goals, departmental and work planning, and developing effective communication strategies and relationships with others. • Ability to establish effective working relationships with staff at all levels of an organization, and with agencies and stakeholders. | |||
| Registration or Licensure Requirements: N/A | |||
| Initial Selection Criteria: Experience in training or emergency management work. Graduation from an accredited four-year college or university. Master's degree preferred. Experience and education may be substituted for one another. Emergency Management experience preferred but not required. | |||
| Additional Information: Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. Click to following link to download the I-9 form: http://www.uscis.gov/sites/default/files/files/form/i-9.pdf The Texas Health and Human Services Commission is committed to hiring veterans and creating a work environment that values and retains the skills that service members bring to the job. A veteran is an individual who has served in (1) the Army, Navy, Air Force, Coast Guard, or Marine Corps of the United States or the United States Public Health Service under 42 U.S.C. Section 201 et seq., as amended; (2) the Texas military forces as defined by Section 437.001 of Texas Government Code; or (3) an auxiliary service of one of those branches of the armed forces; and (4) has been honorably discharged from the branch of the service in which the person served. Please Note that Military Occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include [Insert Military Code(s) Equivalent for the position you are posting]. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor’s Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. For more information on military occupational specialty codes, see the Military Crosswalk Guide. req#534714 | |||
| MOS Code: There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. | |||
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| HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. APPLY HERE: State of Texas |