Note: To apply for a state agency job with TFC, you must complete the electronic State of Texas Uniform Application for Employment through www.WorkInTexas.com.

* May be required to occasionally work hours other than normally scheduled work hours.

JOB SUMMARY

Performs complex (journey-level) systems administration work. Work involves maintaining the upkeep, configuration, and reliable operation of the Facility Management and Operations Work order system starting with transitioning from current to new system. Installs and upgrades computer components and system software. Provides guidance to others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

• Develops plan and timeline for the transition process from current to new Work Order System.
• Works with WOS provider on implementation of the new system.
• Installs, modifies, documents, and maintains system configuration, updates, and changes.
• Provides operational support.
• Provides training as needed in the use of the WOS system application/portal and mobile application.
• Analyzes requirements and performance to optimize systems configuration.
• Investigates and resolve problems with the WOS.
• Reaches out to and communicates with system provider’s customer support to solve larger issues.
• Provides problem identification for production incidents.
• Identifies and implements solutions to production incidents.
• Provides support for systems testing and validation activities.
• Assists users in identifying difficult technical problems and devising solutions.
• Advises users on available functions and technologies.
• Translates user requirements into technical solutions.
• Creates and maintains good technical documentation.
• Performs related work as assigned.

MINIMUM QUALIFICATIONS

• Completion of a bachelor’s degree in computer science or a related field.
• One to three years of direct experience within the area of listed essential duties or any combination of relevant experience.
• Training or certifications may be substituted for experience if applicable to listed essential functions.

KNOWLEDGE, SKILLS & ABILITIES:

• Extensive knowledge of common application technologies
• Extensive knowledge of system architecture and design methodologies
• Knowledge of operating systems that control working environment of user and computer accounts
• Experience with directive services and supporting technologies
• Experience with scripting
• PC hardware support experience
• Experience with virtual platforms and infrastructure
• Detail oriented, with ability to demonstrate strong adherence to procedure and protocol

PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS:

This classification functions in a standard office environment.  There are no unusual dangers involved, but the position will have exposure to dust, environmental allergens, pathogens, and other microorganisms consistent with business activities and human contact.  The position holder must be able to work effectively with people under varying conditions, must be able to work extended periods at a computer, and must be able to work longer than eight hours in a work-day as necessary. Physical requirements also include the ability to move items up to 30 lbs. and perform tasks requiring fine motor skills and coordination.