Note:  To apply for a state agency job with TFC, you must complete the electronic State of Texas Uniform Application for Employment through www.WorkInTexas.com.

JOB SUMMARY:

Depending on candidates qualifications, performs routine (entry-level) to Advanced (Journeyman) level work systems administration work. Work involves maintaining the upkeep, configuration, and reliable operation of systems, policy development, training, monitoring, and analysis of existing hardware and software. Installs and upgrades computer components and system software evaluates potential network enhancements. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

ESSENTIAL FUNCTIONS:

• This position requires the candidate to report to the office daily.
• Manages objects in Active Directory, M365, Azure, BOMGAR and the KACE SMA.
• Installs, configures, maintains, and administers servers and workstations, operating systems, and applications.
• Installs, configures, maintains, and administers laptops, tablets, cell phones, operating systems, and applications.
• Provides technical assistance and support for troubleshooting system software and hardware problems.
• Prepares and maintains operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
• Responds to incident and problem calls, and processes service requests and tasks.
• Assists in completing projects, and in performing systems software and hardware review.
• Creates requisitions for goods and services required for the Information Systems program.
• Maintains hardware and software inventories.
• May determine system software or hardware needs required to configure or modify systems.
• May manage authentication and access control systems.
• May configure automation routines using scripting and other programming languages.
• May provide technical advice, assistance, and status reports to management.
• Takes inventory of IT equipment, peripherals, etc.
• May assist with the analysis and evaluation of existing information technology systems processes associated with system software and hardware technology planning, development, implementation, security, and interfaces.
• May assist in information systems security administration.
• Performs related work as assigned.
• Experience supporting Microsoft Windows 7, 8, or 10, MS Office 2013, 2016, and Office 365.
• Experience supporting IOS/Mac OS is preferred but not required
• Experience administering JAMF is preferred but not required
• Experience supporting Windows Server 2008r2, 2012r2, or 2016, and MS Active Directory.
• Experience with desktop deployment and software management tools (e.g. KACE), and remote desktop management tools (e.g. Bomgar).
• Education and experience may be substituted for one another.
• Microsoft MCSE strongly preferred but not required.

MINIMUM QUALIFICATIONS:

• Two (2) years of experience, (entry level) in computer helpdesk operations and systems administration.
• Four (4) years experience (Journeyman Level) in computer systems support work, systems administration, or local/wide area network support.
• Working knowledge of Microsoft operating systems and Active Directory services.
• Graduation from an accredited two-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred.
• Education and experience may be substituted for one another.

KNOWLEDGE, SKILLS & ABILITIES:

• Considerable knowledge of network operating system and security software.
• Considerable knowledge of network facilities and data processing techniques.
• Skill in the use of and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
• Skill in diagnosing and solving problems.
• Skill in troubleshooting computer systems.
• Skill in the use of standard office equipment.
• Ability to communicate effectively, both orally and in writing.
• Ability to recognize, analyze, and resolve network and computer system problems.
• Ability to provide customer service.
• Ability to handle multiple tasks.
• Ability to meet deadlines.
• Ability to train others.
• JAMF
• MAC OS

PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS:

This classification functions in a standard office environment.  There are no unusual dangers involved, but the position will have exposure to dust, environmental allergens, pathogens, and other microorganisms consistent with business activities and human contact.  The position holder must be able to work effectively with people under varying conditions, must be able to work extended periods at a computer, and must be able to work longer than eight hours in a workday as necessary. Physical requirements also include the ability to move items up to 30 lbs. and perform tasks requiring fine motor skills and coordination.