Applications must be filed at

https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00029853&tz=GMT-06:00&tzname=America/Chicago

About the Comptroller’s Office

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas’ accountant, tax collector, treasurer, and much more!

Culture

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Click here to see an inside look at the Texas Comptroller’s office! Click here to see a video from the division!

General description

Join the Fiscal Management team as a Systems Support Specialist V (CAPPS HR/PY Help Desk Intake Specialist)! Work involves overseeing the daily activities of the help desk by providing first-line assistance for operational problems of the CAPPS enterprise system. All production support is expected to account for the system interdependencies with other functionality, modules, legacy systems, reporting needs, and overall data integrity. Work requires collaboration with other divisions within the Comptroller’s Office, other state agencies and institutions of higher education. The candidate must have the ability to learn new concepts quickly and apply knowledge appropriately in a highly active environment with ever-changing circumstances. Apply today and help the Comptroller’s office keep the Texas economy strong.

This position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time as business necessitates.

Qualifications

Minimum Qualifications

Bachelor’s degree.
Experience in computer systems support work.
Preferred Qualifications

Experience understanding and supporting the interdependencies and interoperability required of an Enterprise Resource Planning system
Substitutions

Education requirement may be substituted with up to four (4) years of related experience.

In this role you will:

Knowledge of Customer Service: Provides all customer-facing responsibilities in support of the CAPPS production instance for both Central and Hub agencies. Customer Service duties.
Provides Help Desk coverage by responding to CAPPS Support Requests on the Help Line, the shared email account, and the Service Request ticketing system.
Performs help desk ticket management by rapidly screening, assigning, and/or working incoming requests, including data changes and information requests.
Responds to written inquiries expeditiously and professionally.
Assesses and properly escalates Service Requests.
Develops procedures and training manuals and conducts presentations and briefings.
Reviews daily data communication transactions, problems, remedial actions taken, and installation activities.
System Support: Analyzes performance of technical support activities and documents resolutions, identifies problem areas, and devises and delivers solutions to enhance quality of service and prevent future problems.
Collaborates with agency representatives to ensure that service requests include all pertinent information, examples of issues encountered, and the steps necessary to recreate the reported problem.
Identifies problems and guides customers through corrective steps.
Maintains all associated documentation.
Prepares briefings, reports, and evaluations on system efficiency and utilization.
Performs system health checks
Provides Identity Access Management (IAM) user support for all agencies deployed on CAPPS Central.
Provides Level 2 IAM/TDIS support for all CAPPS Central towers (HR/Payroll, ELM, and Financials) including password resets, account unlocks, and other delegated administration tasks as necessary and appropriate.
Responsible for ensuring that customer support requests for identity access are completed in a timely manner.
Facilitates cross-team technical support to perform analysis and provide resolution to IAM delegated administrators and CAPPS end users.

Veterans:

To receive veteran’s preference a copy of your DD214 (Member 4) is required.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.

If selected for the position the following must be provided for proof of veterans’ preference:

Veteran must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information

Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work In Texas:

Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.