Systems Administrator VI

Position Number: 451.2023-15

Opening Date: February 15 2023

Closing Date: March 1, 2023

Starting Salary: $7,500.00 – $9,166.66 monthly

Division: Management Information Systems (MIS)

Work Location: Austin HQ

Overnight Travel: Up to 15%

General Description:

Performs highly advanced (senior-level) systems administration work. Works as a member of a small but highly innovative, collaborative, and proactive Information Technology team. Responsibilities involve overseeing the upkeep, configuration, and reliable operation of Department of Banking systems. Installs, maintains, and upgrades servers, networks, and system software. May supervise the work of others. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.

Contacts:

Has direct contact with Commissioner, Deputy Commissioners, Division Director, Regional Directors and Department staff.

Duties and Responsibilities:

• Responsible for the functionality and security of system environments, design, and implementation of technology solutions, the development of server and endpoint upgrade plans with procedures, and the installation and maintenance of operating systems including web services.
• Develops secure operating procedures and provides assistance with technical support, troubleshooting, and maintenance utilizing innovative systems administration techniques.
• Oversees and/or provides guidance in troubleshooting and solving complex problems related to system software and hardware, network / IT infrastructure, incident, and problem calls, and in the processing of service requests and tasks.
• Oversees and executes projects across agency systems as well as with other state agencies, regulated entities, and third parties doing business with the agency that require coordination, planning, and scheduling to accomplish project development and implementation.
• Oversees and conducts research and prepares reports of findings, recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and formulates and implements optimum solutions.
• Responsible for the design and implementation of new or revised systems, as well as support and network administration methods that effectively meet agency needs.
• Responsible for the development, analysis, and maintenance of design procedures, system codes, test procedures, and quality standards for endpoint, network, infrastructure, and servers.
• Oversees, provides training, and creates publications for staff training prior to the implementation of systems, and provides advice, guidance and assistance during the implementation process.
• Responsible for the analysis, troubleshooting, and resolution of system hardware, software, and related networking issues. Provides status reports to management.
• Responsible for support, configuration and the backup services of cloud/virtual assets and local systems.
• Recommends systems technology solutions and enterprise-related hardware, network, and software standards to agency leadership.
• Assists in analyzing and defining agency information technology disaster recovery plan and Continuity of Operations Plan (COOP) responsibilities and procedures.
• Assists with budget recommendations for operating systems, including supporting hardware, software, and networks.
• Collaborates with information technology and agency staff of all levels to ensure business needs are addressed in a timely, effective, and cost-effective manner.
• Maintains IT internal procedures in a clear, concise, and professional manner.
• Represents the Department of Banking to other governmental, stakeholder, and regulated entities in a professional, collaborative, and objective manner.
• May supervise the work of others.
• Performs other duties as assigned.

Required Minimum Qualifications:
Experience & Education

• Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field.
• Experience may substitute for education on a year for year basis.
• Five years’ experience in secure systems administration work using Microsoft products.
• Two years’ experience administering cloud hosted systems and services.

Preferred Qualifications:

• Enterprise secure system administration experience.
• Experience with Windows Systems Administration and VMware.
• Experience managing systems, IIS, and associated network configurations.
• Experience with automated management of computers and networks.
• Experienced with the implementation, configuration, and maintenance of System Center Configuration Manager (SCCM)/Intune.
• Familiar with the Systems Development Lifecycle (SDLC).
• Experience with Exchange.
• Awareness and knowledge of SQL and/or Oracle systems.

Knowledge, Skills, Abilities:

• Strong working knowledge of hardware/software system functions.
• Strong analytical skills.
• Ability to produce a high degree of accuracy in work products.
• Ability to exercise courtesy, tact and diplomacy in all communications.
• Ability to effectively communicate technical and other information both orally and in writing in a clear and concise manner.
• Ability to effectively interpret policies, procedures and regulations relating to information technology.
• Ability to implement new IT systems and procedures and to evaluate their effectiveness.
• Ability to exercise sound judgement and discretion in handling confidential information.
• Demonstrated ability to work on concurrent tasks in a fast-paced environment while effectively planning, prioritizing, assigning and overseeing the work of others.
• Ability to prepare comprehensive and accurate schedules and reports; ability to prepare and/or make presentations to individuals and various internal and/or external groups.
• Ability to effectively manage complex information technology projects to completion; ability to conduct effective, thorough review of project requirements and deliverables; knowledge of project management tools and techniques.
• Ability to effectively communicate with people of diverse backgrounds and organizational levels.
• Ability to comprehend complex technical topics and specialized information.
• Ability to utilize the available time to organize, implement and complete division objectives within given deadlines.
• Ability to comply with all agency policies and applicable laws.
• Ability to comply with all applicable safety rules, regulations, and standards.
• Ability to work a flexible schedule to meet required deadlines.
• Ability to work under pressure and exacting schedules to complete assigned tasks.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal, and external customers.
• Ability to understand, follow, and convey brief oral and/or written instructions.
• Ability to promote and encourage organization adoptions of technological solutions and teach management and staff new technology.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Knowledge of systems administration in a traditional data center and cloud environments; of computer hardware, software configuration and troubleshooting; of operating systems and application services; of systems integration and use of scripting languages; and of Internet security

Special Requirements:

• This position requires that the incumbent demonstrate strong personal financial responsibility and integrity.
• Final applicants will be subject to an employment credit check, driving record check, and criminal background check.

Physical and Cognitive Requirements:

The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. It requires extensive computer, copiers, printers, telephone and client/customer contact. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual, speech and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers.

• Regular and punctual attendance.
• Frequent use of personal computer, copiers, printers, and telephones.
• Frequent sitting.
• Adherence to schedule implementation and deadlines.
• Frequent work under stress, as a team member, and in direct contact with others.
• Travel less than 15% with possible overnight stays.

Application Process:  Complete a State of Texas Job application and document how you meet the job requirements, education, and experience listed below. Resumes are not accepted in lieu of a completed application. A copy of college transcripts is required. All applications must have an original signature. Incomplete applications will not be accepted for consideration.

Submit Applications and Transcripts to:

Human Resources, 2601 N. Lamar Blvd., Austin, TX. 78705, or fax to (512) 475-1313, or e-mail to jobs@dob.texas.gov or via WorkInTexas.com . Applications must be received by 5:00 pm on the closing date. A State Application may be obtained from the Department of Banking website or WorkInTexas.com. The required documentation may be submitted separate from the application. It is the applicant’s responsibility to ensure the required documentation is received by the closing date.

 Additional Military Crosswalk information

Remarks:

State law prohibits any employee of the Department from being or becoming “directly or indirectly indebted to, or financially interested in an entity supervised or regulated by the Banking Commissioner.”  See Texas Finance Code, Section 12.107.

Those selected for an interview will be contacted by telephone.  Final male applicants between the ages of 18 to 26 will be required to furnish proof of registration or exemption from registration with the selective service system.

E-Verify – This organization participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

The Texas Department of Banking is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, age or disability in employment or the provision of services. A disabled individual requiring reasonable accommodation shall not be denied opportunity due to the disability. The applicant should contact Human Resources if reasonable accommodation is required during the application process at (512) 475-1347.