Job Title: Complaint Intake Specialist
State Classification: 1570 – Program Specialist
FLSA: Non-Exempt
Monthly Salary: $3,751.00 (B17)
Team: Enforcement
Reports to: Director of Enforcement
Travel: None
New Hires & Rehires: 60-day waiting period for health coverage

General Description

Performs routine (journey-level) technical work relating to the enforcement of laws and rules governing the practice of pharmacy. Processes complaints according to established procedures, including data entry duties. Prepares case files. Communicates with complainants and subjects of complaints verbally and in writing. May assist in investigating cases and closing complaints. Provides highly technical information and explanation of laws and rules governing the practice of pharmacy to Board customers.

Works under the general supervision of the Enforcement Program Supervisor with limited latitude for the use of initiative and independent judgment within the limits of the agency and Division policies and procedures. Work is subject to review by others, including the Executive Director, Enforcement Division Director, and General Counsel.

How to Apply: https://www.pharmacy.texas.gov/careers/