The analyst’s work is focused on complex assignments that require the facilitation, development, and completion of multiple related assignments relevant to a business need or objective (such as a policy that requires multiple sub-processes to support it).

Essential Job Functions:
• Identify, research, analyze, and apply to assignments information on laws, rules, regulations, business and best practices, and other relevant requirements to ensure documentation supports division strategy, effective delivery of services, and compliance with federal, state, and other requirements. (20%)

• Plan, schedule, and facilitate meetings, workgroups, and workshops (including customer journey mapping workshops) with appropriate stakeholders from all areas and levels of the organization to gather information necessary for assignments. (20%)

• Develop documentation that is complete, well organized, correct, easy for a lay person to read and follow, and accurately reflects roles and responsibilities, business and best practices, division strategy, expertise from stakeholders, and federal, state, and internal compliance requirements. (20%)

• Direct and organize tasks to meet established timeframes for assignments. (15%)
• Provide support for identifying, developing, and tracking training and other supports required for the successful implementation of assignments. (15%)

• Conduct stakeholder analysis to identify appropriate stakeholders to ensure assignments are properly socialized and supported by essential expertise. (10%)

Knowledge Skills Abilities:
• Knowledge of state government.
• Knowledge of how to interpret, analyze, and explain, and apply laws, rules, regulations, legal language, policies, and other forms of compliance requirements.
• Knowledge of core principles of effective business writing, including plain language, grammar rules, and editorial styles.
• Skill in writing and developing policies, process, and reports or similar documentation.
• Skill in using the tracked changes and comments features in Microsoft Word.
• Skill in conducting independent research and working effectively with stakeholders to understand technical concepts and jargon that is new or outside of your experience.
• Skill in writing and editing technical documents for ease of use by a lay person.
• Skill in customer journey mapping or other techniques used to support customer service driven business practice and service delivery.
• Ability to work effectively independently, as well as collaboratively with diverse groups of people.
• Ability to build and maintain effective working relationships.
• Ability to attend to details.
• Ability to research, analyze, and apply relevant information to assignments in a manner that is rigorous and comprehensive.
• Ability to effectively manage versions of a document to maintain a record.
• Ability to use critical thinking and problem-solving skills to proactively identify issues and propose ways to address them.
• Ability to communicate effectively and authoritatively with people at all levels of the agency in virtual and non-virtual settings.
• Ability to apply time management, project management, and multitasking methods to direct and organize tasks to meet timeframes for multiple assignments.

Registration or Licensure Requirements:

Initial Selection Criteria:
Graduation from an accredited four-year college or university with major coursework in business, communications, computer information systems or a related field. One year of appropriate experience may be substituted for the required education on a year-for-year basis.

Experience in developing policies, processes, reports, or similar documents.

Experience researching and analyzing federal, state, or local compliance requirements, such as laws, rules, regulations, or codes.

Additional Information:
Learn more about benefits.

State of Texas

MOS Code:
MOS Code: 11A, 35A, 46A, 70A, 70D, IS, YN, 165X, 641X, INF, MGT13, MGT15, 8016, 0510, 4502, 4505, 8016, 8840, 8870, 3N090, 14FX, 35PX