Job Description

The Consumer Protection (CP) Section Multi-Program Specialist is selected by and responsible to the Consumer Protection Manager and performs highly complex consultative services and technical assistance work in the administration, planning, development, and implementation of any of the CP Section Programs.  Primary assigned programs include Auctioneers (AUC), Licensed Breeders (BRE), Professional Employer Organizations (PEO), and Service Contract Providers (SCP). The CP Multi-Program Specialist will also provide consultative services and technical assistance to Program staff, Agency staff, Advisory Boards, governmental agencies, the industries, and the general public on all aspects of the B&CS Section Programs.  Duties include inputting information into online databases, performing analysis of program data; rendering interpretations and opinions on statutes, rules, and regulations; preparing and disseminating administrative and technical materials; performing research; public outreach and training; and working with Department staff to establish and accomplish section objectives.  The CP Multi-Program Program Specialist works under limited supervision with moderate latitude for the use of initiative and independent judgment.  Some travel may be required.

Essential Duties

• Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to the Consumer Protection Programs.
• Coordinates and collaborates with program staff in program planning, development, implementation, analysis, and documentation of the CP Section Programs.
• Analyzes operations, reports of findings, and works with the general public, licensees, and program staff to determine trends, research solutions, and resolve daily technical, administration, and operational problems/inquiries. Analyzes the application of and variations within the primarily assigned programs and develops action plans to improve or initiate program improvements.
• Serves as an agency liaison to the general public, department staff, inspectors, industry representatives, government officials, advisory groups, and other interested parties by explaining program statutory requirements and providing administrative and technical assistance on the CP Section Programs.
• May prepare and conduct seminars and presentations about assigned program area(s) for citizens, clients, staff, management, or elected officials.
• Monitors, reviews, and analyzes the assigned CP Section Programs processes to ensure compliance with licensing requirements, statutes, rules, policies, and/or procedures.
• Reviews and evaluates program area functions and activities to identify areas needing change and develops plans to improve programs or to address areas of concern.
• Performs audits and attends auctions, inspections, and other activities related to the assigned programs.
• Collects, organizes, and prepares materials and coordinates with section management, department staff, consumers, industry representatives, government officials, advisory groups, and other parties to obtain input related to the programs; and to disseminate information regarding the programs.
• Serves as subject matter expert rendering opinions/interpretations on applicable statutes, laws, rules, and requirements, providing expert testimony, participating in Enforcement/Compliance efforts, consulting and assisting with enforcement investigations, and coordinating with other agency program objectives as necessary.
• Participates in the development of presentations and assists with conducting training for Agency staff stakeholders, and the regulated communities on matters related to the programs.
• Assists in the development of program policies, procedures, standards, and manuals in accordance with program objectives and goals.
• Collaborates in the analysis of legislation to develop recommendations for policy and programmatic issues relating to implementation and/or improvement of the programs.
• Assists in providing guidance to staff in the development and integration of new rules, requirements, methods, and procedures.
• Responsible for inputting information into online databases.
• May assist the CP Manager with the development, monitoring, and updating of web content, program materials, procedures, and manuals.
• Complies with division and/or agency training requirements.
• Demonstrates a spirit of teamwork, offering positive and constructive ideas, encouragement, and support to other members of the staff and team, while upholding the agency’s core values.
• Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency.
• Adheres to all TDLR Personnel Policies and performs related work as assigned.

Minimum Requirements

Five (5) years of experience in the development, administration, evaluation, or implementation of programs regulated by TDLR is required. Experience with Auctioneers, Licensed Breeders, Professional Employer Organizations and Service Contract Providers program areas preferred. Graduation from an accredited four-year college or university preferred and may substitute for two (2) years of the experience requirement. Must possess a valid class C driver’s license, proof of auto liability insurance and an acceptable driving record from the Department of Public Safety.

Military Occupation Specialty Code:

Army 92W, Navy AG, Coast Guard MST, Marines 8056

Remarks

The successful candidate will have: Knowledge of local, state, and federal laws relating to assigned program areas; of public administration and program management techniques; and, of statistical analysis processes. Knowledge of research techniques; of program management process, techniques, planning and implementation; and, of industry standards. Skilled in the operation of personal computers, web-based communications, Microsoft Office including Outlook, Adobe Acrobat, Word, Excel, SharePoint, and 365. Skill in identifying measures or indicators of program performance. Ability to quickly learn and understand new programs and duties. Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to prepare concise reports; and to develop, evaluate and interpret policies and procedures.  Ability to train others; to establish and maintain effective working relationships; to communicate effectively, verbally and in writing; and to provide friendly, caring service to citizens, the regulated community, and employees of the Department.

Applications may be downloaded through TDLR’s website https: www.tdlr.texas.gov/employ.htm. Only Email or fax applications accepted. Email human.resources@tdlr.texas.gov or fax 512.475.3377. Incomplete applications will not be considered. A resume in lieu of application will be rejected. Additionally, an application with “see resume” within the summary of experience is considered incomplete and will be rejected. Submit a copy of degree if in lieu of experience/skills requirement. To receive Military Employment Preference for any position, submit a copy of the DD214 or DD1300 with application.  Only interviewed applicants will receive notice of the final disposition of the selection process.