Texas Department of Information Resources

Job Posting:

#00045291

Opened:

09/19/2024

Closes:

10/03/2024

Position Title:

Program Management Specialist III (STS Vendor Manager)

Class/Group:

1672/B27

Military Occupation Specialty Code:

N/A

Fair Labor Standards Act Status:

Exempt

Number of Vacancies:

1

Division/Section:

Chief Operations Office/Shared Technology Services (STS) Vendor Management

Salary Range:

$8500.00 – $10,062.50 / monthly

Duration:

Regular

Hours Worked Weekly:

40

Work Schedule:

This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.

Travel:

Occasional

Work Location:

North / Austin, Texas 78758

Web site:

https://dir.texas.gov/

Refer Inquiries to:

People and Culture Office

Telephone:

(512) 463-5920 or (512) 475-4957

How To Apply:

• Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

• You must create a CAPPS Career Section candidate profile or be logged in to apply.

• Update your profile and apply for the job by navigating through the pages and steps.

• Once ready, select “Submit” on the “Review and Submit” page.

• If you have problems accessing the CAPPS Career Section, please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid.

Special Instructions:

• Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

• Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.

Selective Service Registration:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

H-1B Visa Sponsorship:

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability.  Please call 512-463-5920 to request reasonable accommodation.

What We Do

We are a technology agency powered by people.

DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.

DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how technology serves Texans.

Position Summary

We leverage the buying power of the state of Texas by combining our customer’s IT demand into managed service contracts which are shared jointly by customers. Sharing technology services allows us to offer state-of-the-art technologies and managed services to meet the State’s technology goals at volume-discounted rates. DIR contracts with multiple best-in-breed technology vendors, leveraging a Multi-Sourcing Services Integrator (MSI) to provide a single service delivery model for all customers across all vendors.  Our shared services model increases service quality for customers through a plug-and-play operating model enabled by standardized processes and tools and reduces statewide costs for shared technology services.

The mission of the Department of Information Resources’ (DIR) Shared Technology Services (STS) Vendor Management Office (VMO) is to:

• Achieve the objectives outlined in DIR’s sourcing strategy;
• Achieve the business value vendors promise during the procurement, such as ongoing service evolution and continuous improvement; and
• Provide a unified approach and consistent messaging to vendors across all DIR Stakeholders.

So that:

• Customer demand and satisfaction are met,
• Risks to DIR and the STS program are managed, and
• Contract, legal and financial compliance are met.

Vendor management is the practice of managing contracts, performance, relationships, and risks of STS vendors that are critical to our customers’ business operations and DIR’s success. The Vendor Manager role will be to manage the relationships, take a broad yet standardized approach to vendor management, and leverage a cross-enterprise performance view to maximize the value STS vendors deliver.

The individual in this role performs highly complex (senior-level) tactical planning, design, direction, and guidance in Vendor Management functions for DIR’s shared technology services.  Work involves strategic and tactical planning as needed to manage DIR STS contracts, vendors, and issue. Strategic and tactical activities are performed under the limited supervision of the Director of Vendor Management with considerable latitude for use of initiative and independent judgment.

• Manages STS vendors, to achieve vendor performance and contract compliance, customer satisfaction, and quality service delivery.
• Designs and/or creates solutions for STS contracts, deliverables, and operations service delivery.
• Contributes to and implements new business solutions for customers, including new types of services, new technologies, new financial models, and new customers.
• Provides operational content as subject matter experts for the development of Requests for Proposals and helps direct cross functional teams through the procurement process (if applicable).
• Participates in and/or leads agency strategic or tactical initiatives as needed.
• Participates in STS Governance by serving on solution groups, presenting issues to governance groups, and soliciting customer feedback on DIR initiatives.
• Produce Vendor Performance Review twice annually.
• Performs other work-related duties as assigned.

Education

• Graduation from a four-year college or university with major coursework in computer science, MIS, business administration, finance, communications, or related field.
• Additional work-related experience may be substituted for education on a year-for-year basis.
• High-school diploma or equivalent certificate required.

Experience and Training Required

• Ten (10) years of progressively responsible experience in application development and/or vendor management of application development vendors or programs.

Experience and Training Preferred

• Experience in all vendor management disciplines: performance, relationship, contract and risk.
• Experience managing contracts for IT services, specifically Application Development related deliverables.

Certifications/Licenses

• Certified Texas Contract Manager (CTCM) certification must be obtained within one (1) year of employment if not already certified, unless otherwise approved by supervisor.

Knowledge, Skills, and Abilities

• Knowledge of cloud technologies, application development, and security technology best practices.
• Skills in effective leadership and decision making.
• Skills in influencing, negotiation, mediation and problem resolution.
• Skills in contract and financial analysis.
• Ability to plan, organize, coordinate, execute, monitor and evaluate multiple priorities.
• Ability to establish and maintain effective and cordial working relationships at all organizational. levels, including agency management, direct supervisors, co-workers, internal and external customers.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to communicate effectively both verbally and in writing to individuals and groups; in a clear and concise manner.
• Ability to understand, follow and convey brief oral and/or written instructions.
• Ability to make effective presentations in formal and informal settings.
• Ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines.
• Ability to work under pressure and exacting schedules to complete assigned tasks.
• Ability to travel as necessary.
• Ability to comply with all agency policies and applicable laws.
• Ability to comply with all applicable safety rules, regulations, and standards.

Computer Skills

• Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., virtual meeting technologies, spreadsheets (Microsoft Office preferred).

Other Requirements

• Regular and punctual attendance at the workplace.
• Criminal background check.

Working Conditions

• Frequent use of personal computer, remote working technologies and telephones.
• Frequent standing, walking, sitting, listening, and talking.
• Frequent work under stress, as a team member, and in direct contact with others.
• Occasional bending, stooping, lifting, and climbing.