Working title: Senior Legal Assistant-Open Records Coordinator
Class title: Legal Assistant V
Posting No.: 0418-26
Opening Date: 04/30/2026
Closing Date: Open Until Filled
Location: North Campus, 1106 Clayton Ln., Austin, TX 78723
Class Code: 3580
FLSA: Non-Exempt
Salary Group/Salary: B24, $90,000.00 – $102,000.00/yr.
Division: OGC General Counsel
Number of positions: 1

General Description
Performs advanced (senior-level) legal assistant work for the General Counsel, Deputy General Counsels, and Managing Open Records Attorney. Serves as the Open Records Coordinator coordinating and assigning public information requests to divisional liaisons and providing training and technical assistance and direction on program specifics and requirements to agency staff, government agencies, and the general public. Assists the Managing Open Records Attorney and Open Records Attorney in the development of policies and procedures for the Office of the General Counsel; planning and assigning the workflow of legal support staff; monitoring the quality and quantity of work; training; providing input on the evaluation of employees’ performance; and providing mentoring and guidance on an ongoing basis. Other work includes researching and analyzing best practices for the purpose of developing effective administrative practices and procedures, drafting legal documents and correspondence, and preparing statistical and other special reports. Work requires contact with the public and frequent contact with other divisions within the agency. Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment. This position reports to the Managing Open Records Attorney.

Essential Job Functions
• Serving as the Open Records Coordinator, coordinating and assigning public information requests to divisional liaisons and obtaining legal review as needed.
• Develops, reviews, revises, and interprets policies, procedures, rules, regulations, and standards on the Public Information program specifics and requirements.
• Coordinates, collects, organizes, analyzes, and prepares materials in response to requests for public information in compliance with the Texas Public Information Act (TPIA).
• Maintains accurate and organized filing system of information produced in response to public information requests and determines program statistics and trends and resolves operational issues.
• Conducts training and provides guidance to agency personnel in the development and integration of new and revised methods and procedures regarding the agency’s public information program and compliance with the TPIA.
• Assists with coordinating, planning, and assigning the workflow of legal support staff in the Office of General Counsel.
• May review samples of work completed by the legal support staff and provides feedback and guidance where appropriate. May monitor the workloads and responsibilities of the legal support staff to ensure that the assigned work is completed timely and accurately.
• Assists in the preparation of annual performance evaluations for legal support staff, provides input on the evaluation of employees’ performance, and provides guidance and mentoring on an ongoing basis.
• Assists the Managing Open Records Attorney develop, coordinate, and maintain record keeping system for files and collaborates with the Records Management Officer on file retention, archival, and destruction.
• Tracks and/or updates information in the appropriate database or case management system.
• Assists in budget preparation and monitoring. Compiles and analyzes performance measure reports. May participate in the development of the Strategic Plan and Legislative Appropriations Request.
• Researches and analyzes best practices to develop effective administrative practices.
• Produces and maintains correspondence for commission members, interested parties, and members of the legislature. Assists in the preparation of Department policies, procedures, and forms.
• May assist in tracking relevant legislation and drafting cost analyses and bill summaries for proposed legislation.
• Demonstrates a spirit of teamwork, offering positive and constructive ideas, encouragement, and support to other members of the staff and team, while upholding the agency’s core values.
• Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency.
• Adheres to all Texas Department of Licensing and Regulation Personnel Policies, complies with division and/or agency training requirements, and performs related work as assigned.

Required and Preferred Qualifications
• Graduation from a standard senior high school or GED equivalent is required.
• Five years experience performing legal assistant work is required.
• Three years of experience in handling open records requests is required.
• Graduation from an accredited four-year college or university, or certification as a legal assistant or paralegal is preferred.
• Supervisory or team leader experience is preferred.
• Experience with the Texas Public Information Act is preferred.
• Experience in records retention is preferred.
• Experience in administrative law is preferred.
• Experience and knowledge of statutes or programs regulated by TDLR is preferred.
• Experience gathering data and preparing reports is preferred.
• Experience developing, monitoring, analyzing, and evaluating policies and procedures is preferred.

Knowledge, Skills, and Abilities
• Knowledge of the Texas Public Information Act.
• Knowledge of office management and administrative procedures; of statutes and rules enforced by the Department; and, of agency and division policies.
• Knowledge of legal terminology, research methods and techniques, basic administrative and court procedures, legislative process and public notice requirements.
• Skill in the use of standard office equipment; in the use of computers, including MS Office applications; and in the use of electronic databases, including Legal Files.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and, in internet research.
• Advanced organizational, analytical, and legal administrative skills to support efficient case progression and ensure compliance with legal standards, agency policies, and jurisdictional requirements.
• Ability to coordinate, plan, and assign work performed by others; to establish priorities, goals and objectives; and, to evaluate work completed by others and provide timely and meaningful feedback regarding quality and quantity of work and other performance goals.
• Ability to prepare relevant and concise reports relating to workloads, work processes and trends of the work performed by others.
• Ability to provide professional, friendly, caring customer service to all customers and co-workers
• Ability to maintain effective working relationships.
• Ability to maintain composure and objectivity in high stress or emotionally charge situations, utilizing de-escalation techniques, active listening, and structured problem-solving strategies to guide staff toward resolution.
• Ability to devise solutions to administrative problems.
• Ability to effectively assess escalated concerns or complex operational issues, gathering relevant information, evaluating urgency and impact, and determining appropriate actions.
• Ability to develop and evaluate administrative policies and procedures.
• Ability to demonstrate independent thinking and decision making.
• Ability to conduct research and produce correspondence, statistical reports, and other complex documents; to plan and manage multiple tasks or courses of action simultaneously; and, to respond to rapidly changing situations in a highly visible setting.
• Ability to effectively communicate verbally and in writing, expressing difficult legal and administrative concepts.
• Ability to interpret legal documents and evaluate findings.

Physical and Mental Requirements
• Must be able to walk, sit, or stand for extended periods of time.
• Must be able to perform data entry, type, and operate standard office equipment and computer software.
• Must be able to lift boxes weighing up to 25 lbs.
• Specific vision abilities required by this job include close vision and distance vision, with or without glasses or contacts.
• Ability to hear a forced whisper in the better ear at 5 ft., with or without a hearing aid.

Military Occupational Specialty Codes:
Veterans, Reservists, or Guardsmen with a MOS or additional duties or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are encouraged to apply.

Additional Military Crosswalk information can be accessed at:
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Legal.pdf

HOW TO APPLY
To apply for a position, you must submit your application, resumé, and TDLR agency required application questions either online through the Texas Workforce Commission’s WORKinTEXAS.com website at https://www.workintexas.com or to TDLR via email at: jobs@tdlr.texas.gov by the closing date stated on the job posting. For applications submitted via email, please list the job posting title and job posting number in the subject line. Applications submitted must be received the posting’s closing date. When a job posting is listed as “Open Until Filled”, it is best to apply as quickly as possible, as the posting may close or be placed on hold at any time with or without prior notification. Applications will NOT be accepted via mail, fax, or hand delivery. Incomplete applications may not be considered. If you desire an acknowledgement of the receipt of your application, you should apply via WorkInTexas and one should be auto generated by TWC. Only applicants interviewed will be notified of their selection or non-selection. All candidates recommended for IT, Legal, Lottery, and Bingo positions will be subject to an extensive criminal background investigation, including fingerprinting.

SELECTIVE SERVICE REGISTRATION
In accordance with legislation effective September 1, 1999, male candidates aged 18 to 25 are required to show proof of selective service registration (or exemption) prior to an offer of employment. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office.

E-VERIFY
This employer participates in E-Verify and will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

TDLR is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or post-graduate visas. All candidates must be approved to work in the United States by E-Verify and must present the needed documentation upon request.

TDLR IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

In compliance with the Americans with Disabilities Act (ADA), TDLR will provide reasonable accommodation. If you are scheduled for an interview and require reasonable accommodation in the interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.