Only applicants who apply with a State of Texas application via the CAPPS online application system will be considered for this position. First time applicants will need to create an account in the CAPPS online application system at https://tinyurl.com/CAPPS-Explore-Jobs. Please visit our job opportunities page at https://tinyurl.com/How-to-Apply-in-CAPPS for more information about the Texas Water Development Board and answers to frequently asked questions. To view this position in greater detail, visit the CAPPS online application system.

Texas Water Development Board’s Mission – Leading the state’s efforts in ensuring a secure water future for Texas. 

The Texas Water Development Board (TWDB) offers competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work alternatives so you can have a work/life balance! For more information about these benefits and more visit http://www.twdb.texas.gov/jobs/benefits.asp.

The Texas Water Development Board does not discriminate on basis of race, color, national origin, sex, religion, sexual orientation, age, or disability in employment or provision of services, programs, or activities.

**Must meet agency in-office requirements**

***Salary commensurate with experience and qualifications***

GENERAL DESCRIPTION

Performs highly complex (senior-level) work administering the daily operations and activities of the Texas Water Development Board’s Security & Networking Department. Work involves establishing goals and objectives for the Security & Networking staff. Develops guidelines, procedures, policies, rules, and regulations. Develops schedules, priorities, and standards for achieving established goals. Coordinates and evaluates department activities. Develops and evaluates budget requests, and monitors budget expenditures.  Plans, assigns, and supervises the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Director of IT Operations.

ESSENTIAL JOB FUNCTIONS

• Serves as Manager of the Security & Networking Department within the agency’s Information Technology Division.
• Provides effective leadership and management of the Security & Networking department.
• Manages all project activities within the department, providing technical direction and guidance.
• Monitors and reports department work activities.
• Authorizes department hiring, separations, disciplinary actions, and employee performance rewards.
• Assigns job duties, conducts performance evaluations, clarifies roles and responsibilities, and monitors and measures performance against goals.
• Evaluates department performance and recommends and leads improvements.
• Supports department administrative requirements related to organization, budget, and personnel.
• Ensures the provision of quality customer service from the department to both internal and external stakeholders.
• Serves as a Customer Representative for the agency with the State of Texas¿ Shared Technology Services (STS) program.
• Manages the performance of direct reports, to include, timely completion of performance appraisals, and follow-through on disciplinary actions as needed.
• Works with other department managers to assist the Chief Information Officer with the Information Resources Manager responsibilities.
• Supports the ongoing development and implementation of statewide information and cybersecurity policies, standards, guidelines, and procedures to ensure information security capabilities cover current threat capabilities.
• Collaborates with other department managers to assist the Chief Information Officer in assuring that projects, applications, and resources are aligned with the agency¿s business goals and objectives.
• Works with other department managers to assist the Chief Information Officer in assuring that the agency is complying with applicable statutes, rules, and regulations.
• Maintains confidential and sensitive information.
• Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agency¿s records retention procedures and schedule.
• Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include, attending mandatory training courses.
• May be required to operate a state or personal vehicle for business purposes.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Graduation from an accredited four-year college or university with a bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field.
• Seven years of experience working on a team providing network, server, and systems administration, and support.
• Seven years of work experience managing information technology projects, services, and/or staff.
• Relevant education and experience can be substituted for each other on a year-for-year basis.

***The selected candidate must have a reliable internet connection or they will not be able to telework and must report to the office Monday – Friday.

PREFERRED QUALIFICATIONS

• Four years of previous experience in information technology with a State Agency.
• Five years of previous experience administering, supporting, and maintaining cloud services to include but not limited to: Microsoft Azure, Microsoft 365, Amazon Web Services.
• Five years of previous experience managing and supporting cybersecurity systems such as endpoint protection, spam protection, and intrusion prevention systems.
• Five years of previous experience administering and managing all aspects of a Microsoft Active Directory Domain environment (AD, DHCP, DNS, Group Policy, etc.).
• Three years of previous experience collaborating with multiple components of the State of Texas¿ Shared Technology Services (STS) program.
• Five years of previous experience managing and supporting network infrastructure hardware such as switches, firewalls, and wireless access points.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Knowledge of local, state, and federal laws and regulations relevant to the Security & Networking Department.
• Knowledge of the principles and practices of public administration and management.
• Knowledge of Windows Server 2016 through 2025.
• Knowledge of systems administration.
• Knowledge of Help Desk ticketing systems.
• Knowledge of computer hardware, software, and operating systems.
• Knowledge of software configuration and troubleshooting.
• Knowledge of information security policies and procedures.
• Knowledge of cybersecurity best practices.
• Knowledge of local and wide area networks.
• Knowledge of PowerShell scripting.
• Knowledge of generative AI and large language models (LLMs)
• Knowledge of incident response program practices and procedures.
• Knowledge of Microsoft Outlook and Microsoft Office 365 mail management.
• Knowledge of Windows desktop operating systems, up to and including current version.
• Knowledge of Microsoft Office Suite, up to and including current version.
• Knowledge of the Microsoft 365 platform
• Skills in using Microsoft Office programs such as Word, Excel, and Access.
• Skills in use of internet, email, word processing, spreadsheet, presentation, and database software.
• Skills in coordinating and solving problems
• Skills in providing excellent customer service, both internally and externally.
• Skills in using remote assistance and collaboration tools
• Ability to maintain the security or integrity of critical infrastructure with Texas.
• Ability to meet agency in-office requirements.
• Ability to work in-person and remotely including reliable internet.
• Ability to analyze systems and procedures.
• Ability to write and revise standards and procedures.
• Ability to schedule and prioritize work tasks to maintain regular progress on assignments and meet deadlines.
• Ability to adhere to work schedules, follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines.
• Ability to make mature, objective decisions and identify areas of potential problems.
• Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment.
• Ability to perform routine and non-routine work assignments accurately and on-time with little or no supervision.
• Ability to perform assigned duties and improve work habits and/or output.
• Ability to complete assigned work, on time, neatly and in order with infrequent errors.
• Ability to complete tasks and projects in a timely manner and persists until tasks are completed.
• Ability to interpret policies, procedures, and regulations.
• Ability to provide prompt, courteous and accurate assistance and clear and concise communication to agency staff, as well as to employees of other political entities and the public both verbally and in writing.
• Ability to work with others in a team environment and cooperate with supervisors, co-workers, and others.
• Ability to manage multiple tasks and schedule work in order to maintain regular progress on assignments and meet deadlines.
• Ability to stand/sit/move to perform activities such as retrieve/replace files in a large file system for boxes up to 30 lbs.
• Ability to operate a vehicle (state or personal) for state business and maintain a driver’s license and driving record that complies with state and agency requirements.
• Ability to work shifts that may exceed 8 hours, including early mornings, nights, and weekends.
• Ability to train others.
• Ability to assign and/or supervise the work of others.